Privacy Policy

Last modified: 11/15/22 

Introduction 

Arize Corporation as well as our subsidiaries and affiliates (“Arize”, “Company” or “We”) doing business as Arize, respect your privacy and are committed to protecting it through our compliance with this policy. 

This policy describes the types of information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, social media or website links, or any other identifier by which you may be contacted online or offline (“personal information “) we may collect from you or that you may provide and our practices for collecting, using, maintaining, protecting, and disclosing that information.  

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our websites, mobile applications, and other services. By accessing or using our website, mobile applications or services, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy). Your continued use of our website, mobile applications or services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

Scope 

Arize collect personal information in a variety of ways through our normal business activities, both online and offline. This includes, for example, when you place orders or purchase products or services, enter into agreements or communicate with us, or visit and use the website arizehub.com (our “Website”), download, install, register with, access, or use our mobile and desktop applications (our “App”).  

This policy applies to information we collect as following, where Arize processes personal information as a “data controller.”: 

• On our Website. 
• When you purchase, download, install, register with, access, or use the App. 
• In email, text, and other electronic messages between you and us. 
• When you interact with our advertising and applications on third-party websites and services. 

It does NOT apply for where we process personal information as a “data processor” which is where we process personal information on behalf of a customer, NOR apply to information collected: 

• By our customers; 
• On any other website operated by any third party (including our affiliates and subsidiaries); or 
• You provide to or is collected by any third party, including through any application, website, or content (including advertising) that may link to or be accessible from the Website or App. 

If we are a data processor or a service provider of our customers, we will process personal information subject to the data processing agreement with our customers, and we are not responsible for the privacy practice of our customers. In these circumstances, the customer should be contacted directly for further details of how your personal information is handled. 

Children Under the Age of 18 

Our Website and App are not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Website or App. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or App through any of their features, register on the Website or App, make any purchases through the Website or App, use any of the interactive or public comment features of this Website or App, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at  privacy@arizehub.com. 

Information We Collect About You and How We Collect It 

We collect or receive personal information: 

• Directly from you when you provide it to us. 
• Automatically as you navigate through the Website and/or App. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. 
• From third parties, for example, our business partners.

Information You Provide to Us  

The information we collect may include: 

• Registration and General. Information that you provide by filling in forms on our Website or App. This includes information provided at the time of registering to use our Website or App, using web-portals, subscribing to our service, posting material, requesting further services, or when you report a problem with our Website or App. 
• Correspondences. Records and copies of your correspondence (including email addresses), if you contact us. 
• Promotions or Product trial. We may also ask you for information when you participate in a product trial, user experience study, contest or promotion sponsored by us. Your responses to surveys that we might ask you to complete for research purposes. 
• Purchases. Details of transactions you carry out and of the fulfillment of your orders. You may be required to provide financial information before placing an order. 
• Searches. Your search queries on the Website. 

 

Information We Collect Through Automatic Data Collection Technologies  

As you navigate through and interact with our Website or App, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: 

• Details of your visits to our Website or usage of our App, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website or App. 
• Information about your computer and internet connection, including your IP address, the MAC address of devices, operating system, and browser type. 

 

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). 

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website or App and to deliver a better and more personalized service, including by enabling us to: 

• Estimate our audience size and usage patterns. 
• Store information about your preferences, allowing us to customize our Website or App according to your individual interests. 
• Speed up your searches. 
• Recognize you when you return to our Website or App. 

The technologies we use for this automatic data collection may include: 

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. 
• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information. 
• Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

 

Third-Party Use of Cookies and Other Tracking Technologies 

Some content or applications, including advertisements, on the Website or App are served by third parties, including advertisers, ad networks and servers, analytic companies, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website or App. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information. 

How We Use Your Information 

We use information that we collect about you or that you provide to us, including any personal information: 

• To present our Website or App and its contents to you. 
• To provide you with information, products, or services that you request from us or our customers. 
• To fulfill any other purpose for which you provide it. 
• To provide you with notices about your account/subscription, including expiration and renewal notices. 
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, and between us and our customers, 
• To notify you about changes to our Website or App or any products or services we offer or provide though it. 
• In any other way identified in this Policy or we may describe when you provide the information. 
• For any other purpose with your consent. 

 

We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you. 

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria. 

Disclosure of Your Information 

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. 

In addition, we may disclose personal information that we collect or you provide as described in this privacy policy: 

• To our subsidiaries and affiliates. 
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. 
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website or App users is among the assets transferred. 
• To third parties to market their products or services to you if you have consented to/not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Information. 
• To fulfill the purpose for which you provide it. 
• For any other purpose disclosed by us when you provide the information. 
• With your consent. 

 

We may also disclose your personal information: 

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request. 
• To enforce or apply our terms of use (arizehub.com/terms-and-conditions) and other agreements, including for billing and collection purposes. 
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. 

 

 

Choices About How We Use and Disclose Your Information 

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. 
• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email with your request to privacy@arizehub.com. 
• Promotional Offers from the Company. If you do not wish to have your email address/contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an email with your request to privacy@arizehub.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions. 
• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an email with your request to privacy@arizehub.com. 

 

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website. 

Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices. California residents may have additional personal information rights and choices. Please see [Your California Privacy Rights] and Your Colorado/ Connecticut/ Virginia/ Utah/ Nevada Privacy Rights below for more information. 

Data Retention  

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. 

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. 

In some circumstances we will deidentify your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use the information indefinitely without further notice to you. 

Accessing and Correcting Your Information 

You can review and change your personal information by logging into the Website or App, visiting your account profile page, or by asking our customers including your residential manager. 

You may also send us an email at privacy@arizehub.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. 

Please note that for personal information about you that we have obtained or received for processing on behalf of our customers (Arize as service provider or “data processor”) which our customers determine the means and purposes of processing, all such requests should be made to that customer entity directly. We will honor and support any instructions they provide us with respect to your personal information. 

Your California Privacy Rights 

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit [HYPERLINK TO CCPA AND CPRA PRIVACY NOTICE FOR CALIFORNIA RESIDENTS] 

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@arizehub.com. 

Your Colorado/ Connecticut/ Virginia/ Utah/ Nevada Privacy Rights 

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to: 

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Data portability.

Colorado, Connecticut, and Virginia also provide their state residents with rights to: 

• Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
• Appeal our denial of requests. 

Nevada residents who wish to exercise their sale opt-out rights may submit a request to privacy@arizehub.com. However, please know we do not currently sell data triggering that statute’s opt-out requirements. 

Data Security 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We will also use enhanced security measures when processing any sensitive personal information. 

How we protect personal information we process on behalf of our customers: We maintain information security controls to protect your information and will only disclose or transfer the personal information as instructed by the customer or to provide the requested service. Unless otherwise instructed by the customer, we treat the personal information we process on behalf of our customers in line with our commitments on disclosure and transfer as set forth in this notice. 

Changes to Our Privacy Policy 

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page or App. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting and checking our Website or App and this privacy policy for any changes. 

Contact Information 

To ask questions or comment about this privacy policy and our privacy practices, contact us at: 

Privacy@arizehub.com 

Legal Department 

5101 E La Palma Ave 

Suite 206 

Anaheim, CA 92807